bigtaka FAQ — Answers to Everything from Withdrawals to VIP

bigtaka's welcome bonus is up to 200%, with a maximum of ৳20,000 — however, to withdraw bonus winnings, you must wager the bonus amount 20 times. For example: a ৳1,000 deposit gives you a ৳2,000 bonus, meaning you must place ৳2,000 × 20 = ৳40,000 in bets before withdrawing those bonus winnings. Until the wagering condition is met, only the original deposit amount can be withdrawn.

Yes, for security and verification purposes at bigtaka, the withdrawal method (bKash, Nagad or Rocket) must be registered in your own name. Sending money to someone else's wallet is not possible. Once account verification is complete, this process becomes faster and smoother.

The minimum withdrawal amount at bigtaka is ৳800. Withdrawal requests below this amount are not processed. For deposits, the minimum is ৳300. Sending a request with the correct amount ensures faster processing.

Withdrawals from bigtaka can be made through three mobile wallets: bKash, Nagad and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. It is generally recommended to withdraw using the same method that was used for the deposit.

Before contacting bigtaka support, have your registered mobile number or email address, account username and a brief description of the issue ready. For payment problems, a transaction ID or screenshot is also helpful. This allows the support team to resolve issues more quickly.

Yes, bigtaka's support team provides service in both Bengali and English. The option to communicate in Bengali is available for Bangladeshi players, so any question can be answered without any language barrier.

bigtaka's live chat and email support are active 7 days a week, 24 hours a day. Someone from the support team is available even at midnight or on public holidays. For urgent issues, live chat gets the fastest response.

bigtaka offers two direct contact options: the live chat window on the website (instant response) and email (for more detailed issues). Phone support is not available. For more information, you can visit the about bigtaka page.

Tiers in bigtaka's VIP program increase through regular play and staying active. While no specific thresholds are published, the more regularly you bet, the faster you can move from Bronze to Silver, Gold, Platinum and ultimately Diamond tier. For more details, visit the bigtaka VIP program page.

Weekly cashback is based on the total net loss for the week (total losses minus total winnings). Example: a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback. This is the maximum cashback for that tier. Cashback is added directly to the account.

bigtaka VIP members receive increasing weekly cashback according to their tier — up to 0.2% at Bronze and up to 1.2% at Diamond. Higher-tier members may also receive priority support, special promotional offers and a dedicated account manager.

bigtaka has 5 VIP tiers in total: Bronze — up to 0.2% cashback; Silver — up to 0.5%; Gold — up to 0.7%; Platinum — up to 1.0%; and Diamond — up to 1.2% weekly cashback. Each tier comes with its own set of benefits.

bigtaka's weekly cashback is added to the account and may be counted as bonus balance, so specific conditions may apply. It is recommended to read the terms and conditions page carefully for full details.

At bigtaka, if a match is cancelled or results in a no-result due to rain, the related bets are generally voided and the stake is returned. However, rules may vary depending on the specific market (match winner, Duckworth-Lewis adjusted result) and the league. Check the conditions for that market before placing a bet.

At bigtaka, you can bet on match winner, toss winner, top run scorer, top wicket taker, total runs (over/under), runs in the powerplay and many other popular cricket markets. Multi bets are also available in T20 format. A full list of markets is available on the bigtaka cricket betting page.

In live in-play betting, you can place bets at real-time odds while the match is ongoing. Odds change with every ball, wicket or run. At bigtaka, you can bet on runs in the next over, which team takes the next wicket and the match momentum during live games. Making quick decisions is important here.

bigtaka offers betting on major cricket tournaments including BPL (Bangladesh Premier League), IPL, T20 World Cup and Bangladesh Tigers international matches. A special feature during BPL season is the weekend cricket deposit bonus — up to 30%, with a maximum of ৳6,000.

For example: decimal odds of 1.40, 1.50 and 1.60 across three different matches combined in a multi bet give combined odds of 1.40 × 1.50 × 1.60 = 3.36 (approximately). A ৳100 bet returns ৳336 — but only if all three selections win. If even one loses, the full ৳100 is gone.

Yes, bigtaka has apps available for both Android (APK) and iOS. The apps can be obtained through official channels. All games, betting markets and payment features are accessible through the app. Visit the bigtaka app page to learn more.

bigtaka runs smoothly on Android 6.0 and above, and iOS 13 and above. It also performs well on most mid-range smartphones. A stable internet connection and some free storage on the device are recommended for a good experience.

Absolutely. bigtaka's website is fully optimised for mobile browsers. You can access the site directly through Chrome, Firefox or Samsung Internet and use the same games, payment and account features — no need to install the app.

If pages are loading slowly, first clear your browser's cache and cookies. On Android: Settings → Apps → Browser → Storage → Clear Cache. On iOS: Settings → Safari → Clear History and Website Data. If the problem persists, check your internet connection or let bigtaka know via live chat.

If the connection drops, most games continue on the server side and logging back in shows the correct game state. However, if the connection is lost in the middle of a spin or bet, the round result is determined by the server and reflected correctly in the account. If in doubt, report it via live chat.