bigtaka's Privacy Policy
This policy explains how your personal information is collected, why it is used, and how it is kept safe.
Table of Contents
Scope and Applicability of the Policy
This privacy policy applies to bigtaka's website, mobile application, and all related services. When you use the bigtaka platform, create an account, or use any of our services, you are considered to have agreed to the terms of this policy.
This policy is an integral part of our Terms and Conditions. It is recommended to read and understand both documents together, as it is important to have a clear understanding of both before using the platform.
bigtaka is an online gaming platform operated for players in Bangladesh. This policy applies only to information collected through bigtaka's own services. bigtaka is not responsible for third-party websites or services.
Data Collection
2.1 Information You Provide Directly
We collect the information you provide when registering and managing your account. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for identity verification)
- Payment method details — bKash, Nagad, or Rocket number
- Deposit and withdrawal transaction history
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Session duration and page navigation data
- Gameplay patterns and betting patterns (for security and responsible gaming purposes)
2.3 Information Received from Third Parties
When required for identity verification or fraud prevention, bigtaka may verify information with trusted third parties. Any information collected in this way is used only for the specific purpose it was obtained for.
Purpose of Data Use
bigtaka uses your personal information only for the following purposes:
3.1 Service Operations
- Account creation, verification, and management
- Processing deposits and withdrawals
- Keeping gaming and betting services active
- Providing customer support
3.2 Security and Compliance
- Preventing fraud and unauthorized access
- Enforcing anti-money laundering (AML) policies
- Age verification and minor protection
3.3 Improvement and Communication
bigtaka analyzes your usage patterns to improve the platform. Relevant promotional messages may also be sent, from which you can opt out at any time.
Sharing Data with Third Parties
bigtaka does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following situations:
4.1 Service Providers
bigtaka works with trusted service providers for payment processing, identity verification, and technical infrastructure management. These providers receive only the information needed for their specific task and are bound by the same type of confidentiality terms as this policy.
4.2 Legal Obligations
bigtaka may be required to provide relevant information in response to a valid request from law enforcement or a court order.
4.3 Game Studios and Technology Partners
Game providers such as Pragmatic Play, Evolution, and JILI use minimal information to operate games. This information is limited strictly to managing game sessions.
Cookies and Tracking Technologies
bigtaka's website and app use cookies and similar technologies for the following reasons:
5.1 Essential Cookies
These cookies are necessary to keep login sessions active and to ensure security. The platform cannot function properly without them.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings (such as language selection).
5.3 Analytics Cookies
Anonymous statistics are collected to understand how the platform is used. This helps bigtaka continuously improve its services. You can disable analytics cookies from your browser settings.
Data Storage and Security
Protecting your data is bigtaka's top priority. We use the following technologies and methods:
- All data transmissions secured through SSL (Secure Socket Layer) encryption
- Passwords and sensitive information stored in encrypted form
- Regular security audits and system checks
- Limited staff access — only authorized staff can access personal information
- OTP verification system
Even after an account is closed, certain information may be retained for a period of time for legal requirements and fraud prevention purposes. Once no longer needed, it is securely deleted.
User Rights
Every user of the bigtaka platform has the following rights:
7.1 Right to Access Information
You can view the information stored in your account at any time and request corrections if needed.
7.2 Right to Delete Information
Beyond legal obligations, you may request that your information be deleted. However, this request may apply in a limited way for active accounts or ongoing transactions.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages from bigtaka, you can contact the support team to turn off this service. Core service-related messages (such as transaction confirmations) will still be sent.
7.4 Right to Lodge a Complaint
If you have any privacy-related concerns, you can raise them directly with bigtaka's support team. Any concerns related to responsible gaming can also be sent to us the same way.
Minor Protection
bigtaka strictly does not provide services to anyone under 21 years of age. Age is verified at registration to maintain the 21+ requirement.
If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.
A note for parents — use the parental control tools available on family devices and have open conversations with your children about online gaming.
Policy Changes
bigtaka reserves the right to change or update this privacy policy as needed. If any significant changes are made, registered users will be notified by email or through the platform.
Continuing to use the platform after an updated policy is published means you have agreed to the new policy. It is therefore recommended to review this page periodically. For any questions about the policy, see our FAQ section.
Contact
For any questions, comments, or requests related to the privacy policy, contact bigtaka's support team:
- Live Chat: 24/7, directly from the platform
- Email: [email protected]
- Language: Support available in Bengali and English
To learn more about us, visit our About Us page. bigtaka always operates with transparency and is committed to protecting your privacy.